KentuckyOne Health now pledges a 30-minute or less emergency room wait.
The team at KentuckyOne Health values your health, and they know just how much you value your time. Based on a commitment to deliver compassionate care that’s also efficient, KentuckyOne Health is taking a new approach to the ER treatment process with a pledge to see ER visitors within 30 minutes of their arrival.
“Patients want and deserve to receive high-quality emergency care within a reasonable time frame,” said Jeff Murphy, vice president of marketing and communications at KentuckyOne Health. “This means delivering care that is not only beneficial for patients, but also improves the operating efficiency of our hospitals.”
How ERs Operate
With more than 130 million Americans requiring the critical care of an ER each year, according to the Centers for Disease Control and Prevention, the role of the emergency department has become more crucial for individual as well as public health.
KentuckyOne Health recognizes the unique and vital role ERs play in health care and the impact they have on the public. In Kentucky, where more than half of the state is medically underserved, it’s not uncommon for people to arrive at an ER in need of immediate care and experience wait times of more than an hour.
In ERs throughout the country, the lack of prompt care necessary to relieve emergency situations has reached crisis proportions in many locations, causing overcrowding. This congestion in ERs has the potential to threaten public health by compromising patient safety and jeopardizing the reliability of the emergency care system.
The large number of ER visits and the subsequent rate with which people were leaving the ER without receiving any care led KentuckyOne Health to look for a new way to approach emergency care.
A FastER Approach
To address these complex issues, KentuckyOne Health has developed a new approach to ER care that has two paths: a traditional treatment path and a FastER path.
Watch the video below to learn more about the FastER approach.
The new, streamlined model is centered on a condition-ranking system that’s supported by a pivot nurse. During peak ER times, a pivot nurse assesses patients as they arrive. Each patient is given a number from one to five, corresponding to the severity of his or her condition, that is based on a standardized index. Once the severity level is determined, patients are introduced to their “Mini-Team — a group of seasoned physicians specially trained in treating the conditions that fall under the patient’s specific severity level.
Patients entering the ER with more severe injuries or conditions receive care through a traditional emergency care path. Depending on the assessment, they may be admitted to the hospital following treatment.
Those with less severe conditions receive treatment through a FastER path that tends to have very short wait times, as well as shorter treatment times. Since the introduction of FastER, KentuckyOne Health has also seen a significant reduction in the “left without being seen” rates — the number of people who enter the ER and leave before seeing a clinical provider.
FastER provides compassionate care, geared toward getting you better and on your way, in 30 minutes or less. Treatment begins the minute you walk through the door.
“Not only are we committed to providing quick, efficient emergency care, but we are also dedicated to continually reviewing our processes to see if there’s something we can do to improve quality of care or reduce wait times through greater efficiencies,” Murphy said. “Regardless of the time of day or ER location, everyone who seeks emergency treatment deserves the best care.”
Find a KentuckyOne Health ER location near you.
Relief When You Need It
In situations that require emergency medical attention, whether you need help or you’re seeking care for a loved one, KentuckyOne Health’s 30-minute or less pledge comes as a relief. And, when it comes down to it, relief is what an ER should provide for patients.
This article originally appeared in the Spring 2017 edition of One Health magazine. For more wellness stories, healthy lifestyle tips and information on upcoming community events, subscribe today.